Resources → How to Choose the Right Moving Company

A bad mover can cost you time, money, and serious stress. Here’s how to pick a reliable moving company that fits your needs and removes the guesswork.

Create a Plan

1. Start Early
   Begin 4-8 weeks before your move date. Good movers book up fast, so early planning means better options and smoother coordination.
2. Know What You Need
   Do you just need a truck and some muscle — or full packing, storage, and unpacking too?
   • Define Your Scope:
     • Local, long-distance, or international move?
     • Packing help or materials only?
     • Fragile, high-value, or heavy/specialty items?
     • Temporary storage?
     • DIY or full-service?
   • Set your budget and make a checklist. The clearer your needs, the more accurate your quotes will be.
3. Get Organized
   Count your rooms. List large items. Estimate boxes Box Calculator Link?. And don’t forget outdoor and garage items.
   
   Pro Tip: Walk through your home room by room. List big stuff. Estimate how many boxes each space might need.
4. Shortlist and Compare
   Research top-rated movers. Check availability. Ask questions. And get quotes.
   
   Tip: Not many companies offer free in-home estimates. We do, so use them! These are especially helpful if pricing is based on weight/volume. Be weary of companies that offer quick pricing without having your comprehensive inventory.

Build Your Moving Shortlist (and Check It Twice)

Start with trusted sources

Recommendations from friends, family, or your real estate agent can be gold — but always do your homework. Just because a company handled a local move well doesn’t mean they’re ready for cross-country or international jobs.

Your shortlist should be comprised of companies that prove they’re worth your trust.

Where to Look

• Ask Your Realtor
  Real estate agents often know the most reliable movers in the area. Use their insider insight.
• Visit Company Websites
   Check services offered, coverage areas, pricing estimates, and customer testimonials. Most sites also list contact info — email a few to ask direct questions.
• Check with the BBB
  Look up complaints on the Better Business Bureau. A clean record is great, but if issues exist, see how they were resolved. It’s not about perfection — it’s about professionalism.
• National vs. Local
  Big names offer scale; small companies may offer personal service. Choose what fits your needs — but always dig deeper.

Credentials Matter

• Reviews Matter
  See what your neighbors and fellow St. Louis residents are saying — real customers sharing their experiences with local and commercial moves handled by All-Star Moving.
• Verify Their Claims
  If something feels off, it probably is. Ask the moving company for referrals. If they hesitate to connect you with past customers, consider that a red flag.

Contact and Compare Moving Companies

With your shortlist ready, start reaching out and collecting quotes. Aim for at least 2-3 estimates to make a smart comparison.

What to Ask

• Pricing Models Vary
  Hourly? By volume? By room count or weight? Is this an “Estimate” or a “Quote”? Ask how they calculate cost — and what’s included.
• Understand the Full Offer
  Don’t just chase the cheapest quote. A slightly higher price could include better services, insurance, or speed.
• Insurance Is a Must
  Never hire a company without proper insurance and claims protection. Ask what’s covered, — and what isn’t.
• Get It in Writing
  Request written quotes and read the fine print. If you pack yourself, some companies won’t cover damages. Know where you stand.
• Ask Smart Questions
  • How long have you been in business?Can you provide customer referrals?How many movers will handle my job?How long will the move take?
  • What’s your policy on damage or delays?

A Note on Weight-Based Quotes

If your quote is based on weight, be extra cautious. Watch out for the bait-and-switch! Many often underestimate and charge more later.

• Ask how weight is estimated and confirmed.
• Ask for weight sheets or scale tickets.
• Request a reweigh if something seems off.
• Confirm whether the quote is binding and if you’ll be charged for more weight or time.

Surprise overages will cause stress. Make sure the process is transparent and fair before signing anything.

Seal the Deal

Once you’ve compared your quotes, choose the company that offers the best balance of value and trust.

• Sign a confirmation or agreement outlining terms and services.
• Keep a copy for your records.
• Get packing!

Make this decision with confidence.

You’ve done the research — now lock it in and move forward with peace of mind!