When preparing for a move, whether right across the street or across the country, choosing the right moving company can save you time, stress, and unexpected costs. However, finding a professional and qualified mover requires more than a quick Google search. To ensure you’re entrusting your belongings to a legitimate and credible business, here are some key questions to ask yourself and essential steps to follow:
1. Do They Have a Business License?
One of the first things to verify is whether the company you’re looking to hire has a business license to legally operate in your state. A business license is a basic sign of authenticity and compliance with state regulations. You should also inquire how long they have been licensed. Longevity can be a good indicator of their reputation and reliability. Missouri residents can verify a company’s licensing status on the Missouri Secretary of State website.
2. Are They Insured?
Accidents can happen during a move, so it’s important to ensure that the moving company carries adequate insurance. Verify the mover’s insurance policy and understand what is covered in case of damage. Ensuring your property and possessions are protected provides peace of mind. Ask for details about their insurance policies, such as:
- Are your items covered from start to finish?
- Do you offer liability coverage for my home?
- Can you provide proof of insurance upon request?
3. Do They Have a Website or Social Media Page?
A professional moving company should have a functional and informative website. This is not only a sign of professionalism but also a great resource for learning more about the company’s services, pricing, and testimonials. Be sure to check for a business profile page on LinkedIn, Facebook, Twitter, or Instagram for additional customer reviews and comments. Lack of an online presence could be a red flag.
4. Do They Have an Office Location?
A legitimate moving company typically has a physical office or warehouse. Having an actual location demonstrates transparency and professionalism, offering you a clear point of contact should any issues arise before, during, or after your move. It’s a sign that the company is established, accountable, and invested in its operations. A physical address also ensures that you know exactly who you’re dealing with — whether you need to visit to review contracts, discuss plans in person, or verify the legitimacy of the business. Be cautious of movers who operate solely online or refuse to disclose their address. These businesses may be fly-by-night operations or scams. By choosing a moving company with a clear, verifiable location, you can trust that your belongings are in safe, reliable hands.
5. Do They Have Operating Authority from DOT Agencies?
For companies handling household goods, it’s absolutely essential that they possess both state and federal operating authority to legally and safely transport items. These certifications aren’t just formalities — they are evidence that the company meets strict safety, insurance, and operational standards set by regulatory agencies. To protect yourself and your belongings, you can easily verify a moving company’s credentials through the U.S. Department of Transportation’s Federal Motor Carrier Safety Administration’s Safety and Fitness Electronic Records (SAFER) online system. This tool allows you to confirm that the company is properly registered, insured, and in good standing. Choosing a mover with verified operating authority ensures you’re working with professionals who are accountable, compliant, and qualified to handle your move with care and integrity.
Key Takeaways for Hiring a Quality Moving Company
- Do your research. Thorough research is the foundation of a successful move. Start by checking the company’s credentials, including licensing and insurance, to confirm they comply with state and federal regulations. Dive into customer reviews on trusted platforms like Google, Yelp, or the Better Business Bureau to gauge their reputation and reliability. Look for consistency in feedback to avoid companies with red flags like unresolved complaints or sudden name changes.
- Get multiple in-person estimates. Don’t settle for the first estimate you receive — comparison is key. Obtain at least two or three in-person estimates from different movers. This not only gives you a clearer picture of costs and services but also helps you spot outliers, like quotes that are unusually low (which may indicate a scam). Having someone physically assess your belongings ensures a more accurate quote and reduces the risk of unexpected price hikes later.
- Be transparent about what you’re moving. Communication is everything when it comes to avoiding surprises on moving day. Provide a complete list of items to be transported, including any bulky, fragile, or specialty items like pianos or artwork. Movers rely on this information to provide an accurate quote and ensure they arrive prepared with the right equipment and manpower. Discuss your needs, expectations, and any specific concerns thoroughly before signing a contract.
- Confirm insurance coverage. Accidents happen, even with the best movers. Confirm that your belongings, as well as your home, are adequately covered by the moving company’s insurance. If needed, consider purchasing additional coverage for high-value or irreplaceable items. Understanding the extent of the coverage ahead of time gives you peace of mind during the move.
- Inquire about extra fees. To avoid sticker shock, ask upfront about any potential extra fees. Movers often charge additional costs for stairs, long carries, heavy or oversized items, or even for navigating tricky parking situations. Knowing these details in advance allows you to budget properly and sidestep any last-minute surprises.
- Understand the fine print. Before you sign anything, take the time to carefully review the moving contract. Ensure all the details—such as services included, delivery dates, and final costs—are documented in writing. If anything is unclear, ask questions until you’re satisfied. A solid contract protects both you and the moving company, ensuring everyone is on the same page.
Hiring the right moving company takes some effort, but with proper research and diligence, you can ensure a smoother, stress-free transition. Take time to vet your movers carefully. Start with All-Star Moving and request a quote today!