Customer Service and Crew Performance Survey

At All-Star Moving, we strive to perform flawless moving and/or packing services for ALL of our customers. Please fill out this short survey to help us understand how our office staff and service crews performed for you and your family during your experience with All-Star Moving.

Thank you for your time! – Mathew Heldenbrand (CEO/President)

Were you greeted in a warm and professional manner?

YES

Were all of your needs addressed and met during the booking process?

YES

Did our office staff describe, in detail, all of the costs for moving and/or packing?

YES

Did we send a confirmation email and phone call to confirm your move and services?

YES

Rate your overall experience with our office staff on a scale of 1 - 5.

5 - EXTREMELY SATISFIED

4 - SATISFIED

3 - SOMEWHAT SATISFIED

2 - DISSATISFIED

1 - EXTREMELY DISSATISFIED

Did our crew arrive to your home on time as previously discussed with office staff?

YES

Was the crew polite and courteous throughout your moving process?

YES

Did the crew leader describe the process of moving and protecting your belongings?

YES

Did the crew treat your home and belongings with upmost respect and caution?

YES

Did the crew take precautions to protect your home (floor & door protection, ETC..)?

YES

Do you think the crew members were fast and efficient during your move?

YES

Rate your overall experience with your moving crew on a scale of 1 - 5.

5 - EXTREMELY SATISFIED

4 - SATISFIED

3 - SOMEWHAT SATISFIED

2 - DISSATISFIED

1 - EXTREMELY DISSATISFIED

(Please skip this section if you DID NOT purchase our packing services)

Did the packing crew explain the packing process?

YES

Did the packing crew follow your direction or special instructions when necessary?

YES

Did our packing crew display upmost respect when handling your belongings?

YES

Rate the overall performance of your packing crew on a scale of 1 - 5.

5 - EXTREMELY SATISFIED

4 - SATISFIED

3 - SOMEWHAT SATISFIED

2 - DISSATISFIED

1 - EXTREMELY DISSATISFIED

1. Based upon your experience, would you recommend All-Star to family & friends?

YES

Additional Comments?

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All-Star Moving LLC